Complaints publication report
Firm Name: | PRA Group (UK) ltd. |
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Other firms included in this report: | N/A |
Period covered in this report: | [1st January 2023 – 30th June 2023] vs [1st July 2022 – 31st December 2022] |
Number of complaints opened by volume of business | ||||||||
Product / Service Grouping | Provision (at reporting end date) | Intermediation (within the reporting end date) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints received |
Credit related 1st Jan 2023 – 30th Jun 2023 | N/A | N/A | 1427 | 1450 | 33% | 67% | 19% | General admin / customer service – Other general admin / customer service |
Credit related 1st Jul 2022 – 31st Dec 2022 | N/A | N/A | 1214 | 1179 | 34% | 66% | 22% | General admin / customer service – Other general admin / customer service |