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Frequently asked questions

  • Who is PRA Group?

    PRA Group is a debt purchasing and servicing company.

  • How can I make a payment?

    PRA Group is committed to working together with you to resolve your account.

  • How do I make a complaint?

    We aim to offer you the best possible service; however we understand that there may be occasions when you have cause for complaint.

Email us

Use our contact us form.
You can tell us if you need an urgent reply.

Call us

Call free from any phone on:
0800 877 2772

We’ll ring you back - tell us when you want us to call and we’ll ring you at a time convenient for you

Fax: 0845 280 1776

Monday-Thursday: 8am - 9pm
Friday: 8am - 6pm
Saturday: 8am - 2pm

Write to us

2 The Cross

You can find your reference number and password in the top-right corner 
of any letter we send you, if you don't have a letter to hand please contact us.