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Frequently asked questions



+ General questions

+ Insolvent Debt Sale Notification

+ My debt

+ Making a payment

+ Money advice

+ Complaints

Email us

Use our contact us form.
You can tell us if you need an urgent reply.

Call us

Call free from any phone on:
0800 877 2772

We’ll ring you back - tell us when you want us to call and we’ll ring you at a time convenient for you

Fax: 0845 280 1776

Monday-Thursday: 8am - 9pm
Friday: 8am - 6pm
Saturday: 8am - 2pm

Write to us

Address:
2 The Cross
Kilmarnock
Scotland
KA1 1LR

You can find your reference number and password in the top-right corner 
of any letter we send you, if you don't have a letter to hand please contact us.