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Set up a Payment Plan


You've taken the first step towards getting this debt repaid. We want to make sure that any payment plan we set up is affordable, sustainable and won’t affect any other priority bills you have to pay.

To do this, we would ask you to complete a brief financial assessment using our interactive assessment tool (just 4 easy stages) and submit your offer of payment to us.

Please click HERE

Email us

Use our contact us form.
You can tell us if you need an urgent reply.

Call us

Call free from any phone on:
0800 877 2772

We’ll ring you back - tell us when you want us to call and we’ll ring you at a time convenient for you

Fax: 0845 280 1776

Monday-Thursday: 8am - 9pm
Friday: 8am - 6pm
Saturday: 8am - 2pm

Write to us

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You can find your reference number and password in the top-right corner 
of any letter we send you, if you don't have a letter to hand please contact us.